Shipping Policy

Delivery Status

Your order will be delivered by Pos Laju and will require a signature upon delivery.

You can locate your tracking number from the delivery confirmation email or by logging into your account. Go to and enter your tracking number to see the status of your order delivery. Please allow some time for the Pos Laju website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email.

If there is a delay, it will be indicated on the carrier’s website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact our customer care for further assistance.


Delivery Time

Standard deliveries are made via Pos Laju. You can expect deliveries to arrive within 2-5 working days for West Malaysia and 5-7 working days for East Malaysia upon order.

Orders are processed on weekdays from Monday to Friday. Upon shipment of your order, you’ll receive a shipment confirmation email.

In case no one is there to receive your order, you’ll receive a card informing you of the attempted delivery along with details on where and when to collect your package. Packages not collected within 20 days will be returned to The Lingerie Shop.


Incorrect Delivery Address

Once your order has been confirmed it will be sent immediately to our warehouse to be picked, packed and shipped to the delivery address provided at Checkout. If you have provided an incorrect delivery address, please contact customer service immediately.