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2.1.1 Unsatisfactory ProductIf the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return within 14 days since your purchase. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
2.1.2 Wrong ItemIf you receive an item not matching what you ordered you can:1) Exchange it for a new correct item;Please contact our Customer Service within 7 days from the date when you received it. We will resend the correct item for free.
2.1.3 Size ProblemYou can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:1) Size does not match what was ordered: You can contact our Customer Service directly to exchange a product with the right size for free.2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a exchange. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
2.1.4 Colour ProblemThe precise colour of each item may vary depending on the computer screen settings, the background and the lighting conditions. Slight mismatches between the colour of your item and the colour shown on your computer screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item that is the wrong colour, you can follow the same procedure described in the section “If you received the wrong item” here above.
2.2 How can I return my item?
2.2.1 Returning An ItemPlease include the following information in the return package:1. Order number and product SKU of the item(s) you want to return.2. Shipping label (outside the package).3. Reasons for return.4. Photos to show the nature of the problem so we know if there is any quality-related issue or if you have received the item(s) in wrong size colour5. Please E-mail and show the item of the problem to us, for example show the photos of item(s)quality-related issue or wrong size to us by E-mail.For the returned item(s), we will refund you after we have received your package and inspected it.
2.2.2 Return addressPlease contact us before returning any of the items for a refund. We do not accept returned items that were sent back by you directly without checking with us first. Please send the item(s) back to:
Atlantic Quest Sdn BhdNo.51, Jalan Jejaka 2,Taman Maluri, Cheras,55100 Kuala Lumpur.Tel: 03-9200 4882Email： firstname.lastname@example.org
2.3 Return Announcement① Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Stick-On Bras, pasties and some of the accessories.
② Please contact us no later than 7 days after you have received your purchase. After this time we cannot guarantee that the refund/exchange request will be accepted.
③ Products returned for exchange or refund must be unworn, undamaged & unwashed, with all original tags attached, and in its original packaging. Unacceptable will not be refunded.
④ Please send the item(s) back to us through a local post office instead of express services, like DHL, UPS, TNT, FEDEX and similar. Only once we receive the returned item(s), we can arrange a replacement or issue a refund.
⑤ Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑥ Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑦ Sale & Flash Sale Items are not returnable or refundable.
3.1.1. Product issuesWe are focusing on provide high-quality items for you. Therefore, we are sorry to inform that we will not proceed the refund or exchange for customers.
3.1.2. Item out of stockIf you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
Our office operation hour is Mondays – Fridays, 9am – 6pm
Your order will be delivered by Pos Laju and will require a signature upon delivery.
You can locate your tracking number from the delivery confirmation email or by logging into your account. Go to https://www.poslaju.com.my/track-trace-v2/ and enter your tracking number to see the status of your order delivery. Please allow some time for the Pos Laju website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email.
If there is a delay, it will be indicated on the carrier’s website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact our customer care for further assistance.
Standard deliveries are made via Pos Laju. You can expect deliveries to arrive within 2-5 working days for West Malaysia and 5-7 working days for East Malaysia upon order.
Orders are processed on weekdays from Monday to Friday. Upon shipment of your order, you’ll receive a shipment confirmation email.
In case no one is there to receive your order, you’ll receive a card informing you of the attempted delivery along with details on where and when to collect your package. Packages not collected within 20 days will be returned to The Lingerie Shop.
Once your order has been confirmed it will be sent immediately to our warehouse to be picked, packed and shipped to the delivery address provided at Checkout. If you have provided an incorrect delivery address, please contact customer service immediately.
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